|
Shop date |
Various |
|
Day of Visit
|
2% - Sunday |
|
Time In |
Various |
|
Number of Customers |
Avg: 0.95 |
|
Associate's Name: |
Various |
|
...Description (Race, gender, hair, approx. age and height): |
Various |
|
Greeting |
|
|
1. You were greeted within 10 seconds of entering the store. |
94% Yes, 5% No, 1% N/A |
|
2. If you came within 10 feet of an associate, you were acknowledged. |
89% Yes, 0% No, 11% N/A |
|
3. You were greeted with the current advertisement. |
63% Yes, 37% No, 0% N/A |
|
4. The associate was professionally dressed and neatly groomed. |
100% Yes, 0% No, 0% N/A |
|
5. Associate offered their name. |
46% Yes, 54% No, 0% N/A |
|
Greeting comments: (100 character minimum) |
Various |
|
Qualify |
|
|
1. Associate asked if you had shopped in the store before. |
67% Yes, 32% No, 1% N/A |
|
2. Asked who the product was for. |
89% Yes, 9% No, 2% N/A |
|
3. Asked if you had any back problems. |
41% Yes, 57% No, 2% N/A |
|
4. Asked you to lie down on a bed. |
70% Yes, 30% No, 0% N/A |
|
5. Explained the store product offering. |
52% Yes, 48% No, 0% N/A |
|
Qualify comments: (100 character minimum) |
Various |
|
Presentation |
|
|
1. Mentioned the in-store comfort guarantee. |
95% Yes, 5% No, 0% N/A |
|
2. If they explained the comfort guarantee, they also explained the need to care for your bed. |
60% Yes, 35% No, 5% N/A |
|
3. Mentioned Delivery Service. |
91% Yes, 8% No, 1% N/A |
|
4. Mentioned the number of retail locations. |
59% Yes, 41% No, 0% N/A |
|
5. Explained the specific benefits of the different features. |
93% Yes, 7% No, 0% N/A |
|
6. Associate showed you the type of mattress you were looking for. |
98% Yes, 2% No, 0% N/A |
|
Presentation comments: (125 character minimum) |
Various |
|
Close |
|
|
1. Associate tried to close the sale. (Asked if you were ready to make a purchase.) |
77% Yes, 23% No, 0% N/A |
|
2. You were offered a brochure. |
60% Yes, 38% No, 2% N/A |
|
3. You were offered an additional discount to purchase today. |
32% Yes, 68% No, 0% N/A |
|
4. Based on this visit, you would return to this store. |
92% Yes, 8% No, 0% N/A |
|
Close comments: (125 character minimum) |
Various |
|
Cleanliness |
|
|
1. The outside was clean and free of trash. |
99% Yes, 1% No, 0% N/A |
|
2. Temperature was comfortable. |
97% Yes, 3% No, 0% N/A |
|
3. Sales floor was clean and organized. |
98% Yes, 2% No, 0% N/A |
|
Cleanliness: (50 character minimum) |
Various |
